1. General Provisions
1.1. This document is a public offer (the "Agreement") and sets forth the conditions for providing services by Company, the Company registered in Poland, Główna 67, Bobrowiec, postal code 05-502, with registration number 0001123389, tax number 5253014644 (the “Company”), and contact email: info@iki-solutions.com. The Company specializes in delivering services in:
IT Services;
Digital Marketing;
Business Consulting.
This Agreement serves as a public offer, and by accepting the terms outlined herein, the Client agrees to the full terms of the Agreement.
1.2. The terms described in this Agreement apply to all clients (from now on referred to as "Clients" or "Clients") who utilize the services provided by the Company. Clients who engage with the services of The Company confirm their full acceptance of this Agreement when making any payment.
1.3. The Company operates under this public offer and reserves the right to provide services to the Client by the terms laid out in this Agreement. Any potential changes to the Agreement will be communicated to the Client through the company's website or other applicable channels, with sufficient notice provided before any such changes take effect.
2. Definitions
2.1. Client: Any individual or legal entity that enters into a contractual relationship with the Company by utilizing the services offered by the Company under the terms of this Agreement.
2.2. Services: The professional services provided by Company, including, but not limited to, the following:
2.2.1. IT Services: Involving software development, website development, systems integration, technical support, and other IT-related services.
2.2.2. Digital Marketing: Services that include search engine optimization (SEO), pay-per-click (PPC) advertising, social media management, email marketing campaigns, and content creation.
2.2.3. Business Consulting: Encompassing services related to strategic planning, market analysis, financial consulting, and overall business development support.
2.3. Agreement: This public offer agreement defines the rights, obligations, and responsibilities of the Client and Company. By paying for services, the Client confirms acceptance of the terms set forth herein.
2.4. Payment: The financial transaction by which the Client compensates The Company for the services provided. Payment must be made in advance, as specified below.
3. Scope of Services
3.1. The Company offers a range of services, including, but not limited to:
3.1.1. IT Services: These include tasks such as developing and maintaining websites and software systems, integrating software solutions, and providing other technical services.
3.1.2. Digital Marketing: Services focused on improving online visibility, managing social media presence, creating targeted advertising campaigns, and developing content strategies.
3.1.3. Business Consulting: Expert advice on market entry strategies, financial planning, business restructuring, and growth optimization.
3.2. The specific services requested by the Client are subject to mutual agreement between the Client and Company. The process typically includes:
3.2.1. Request Submission: The Client submits a service request via the company’s website or through direct communication.
3.2.2. Service Selection: The Client selects a service package that meets their needs based on the options provided by Company.
3.2.3. Consultation: A representative from The Company contacts the Client to confirm the service package, discuss the project scope, and finalize details.
3.2.4. Payment: After the Client agrees to the terms, they will make a full prepayment before the commencement of services.
3.2.5. Service Delivery: The Company will initiate and complete the service provision once the full payment is confirmed.
4. Payment Terms
4.1. The Client acknowledges that payment for services must be made in full and in advance before initiating any service. The Company will not commence work until the payment is received and verified.
4.2. Non-Refundable Payment: Once payment is made, the Client acknowledges that the payment is non-refundable except in cases where the Company explicitly agrees to issue a refund under the conditions described below in Section 5.
4.3. Invoice: Upon the completion of the transaction, The Company will issue an invoice to the Client, reflecting the services purchased and the corresponding costs. Invoices must be paid immediately upon receipt.
5. Refund Policy
5.1. Eligibility for Refund: The Client may request a refund within 5 hours of making a payment, provided that The Company has not yet started delivering the services. Refund requests must be made in writing and submitted to The Company via the contact email provided above.
5.2. Partial Refunds for Termination: In cases where the Client requests the termination of services after work has begun, The Company may grant a partial refund at its sole discretion. The refund will depend on the services rendered and any associated costs.
5.3. Processing Time for Refunds: All refunds will be processed within 30 business days of the agreement to issue them. The Company reserves the right to deduct any applicable administrative or processing fees.
6. Service Termination
6.1. The Company reserves the right to terminate the Agreement at any stage, unilaterally and without prior notice to the Client, under certain circumstances, including but not limited to breach of contract by the Client or force majeure events.
6.2. In the event of termination by Company, the Client will receive a refund, calculated as the remaining balance, after deducting the cost of services already provided. This refund will be processed within 30 business days of the termination date.
7. Provision of Services
7.1. "As-Is" Clause: All services The Company provides are offered on an "as-is" basis. This means the Company makes no guarantees regarding specific outcomes or achieving particular objectives unless explicitly stated in a separate written agreement.
7.2. Limitation of Liability: The Company is not liable for any incidental, indirect, or consequential damages, including but not limited to loss of profits or business interruptions, that may result from using its services.
8. Amendments and Modifications
8.1. Unilateral Amendments: The Company reserves the right to change this Agreement, including modifications to the pricing, service scope, and terms of service. Any amendments will take effect once published on the company’s official website.
8.2. Client's Obligation to Monitor Changes: The Client is responsible for reviewing the terms of this Agreement regularly and remaining informed of any updates. By continuing to use the services after such changes are made, the Client agrees to be bound by the updated terms.
9. Service Timeframes and Additional Costs
9.1. Delivery Timeframes: The Company will establish individual service timeframes for each Client based on the nature and complexity of the services requested. The estimated delivery time will be communicated during the consultation stage.
9.2. Price Adjustments: The Company reserves the right to adjust service pricing based on unforeseen circumstances, changes in project scope, or additional client requests. The Client will be informed of any pricing adjustments before continuing with the project, unless otherwise stipulated herein.
10. Intellectual Property Rights
10.1. All intellectual property rights related to the services provided by The Company remain the company's exclusive property unless explicitly agreed otherwise in writing.
11. Confidentiality
11.1. Both parties agree to maintain confidentiality concerning all information shared during service provision. This confidentiality obligation extends beyond the termination of the Agreement.
12. Force Majeure
12.1. Neither party shall be liable for any delay or failure to perform their obligations under this Agreement due to events beyond their reasonable control, including but not limited to natural disasters, acts of government, or labor disputes.
13. Dispute Resolution
13.1. In the event of a dispute, the parties will first attempt to resolve the matter through good-faith negotiation. If negotiations fail, the dispute will be referred to arbitration by the laws of England and Wales.
14. Acceptance of Terms
14.1. By making a payment, the Client confirms acceptance of the terms outlined in this Agreement, including provisions related to refunds, service delivery, and unilateral amendments.
15. Contact Information
For any questions or concerns regarding this Agreement, please get in touch
with us at:
Email: info@iki-solutions.com